Question 1

Do you deliver dental supplies across Kenya?

Accepted Answer

Yes. Aquadent Supplies dispatches orders nationwide from our Eldoret hub, with reliable courier delivery to Nairobi, Mombasa, Kisumu, Nakuru, Kitale, Kakamega, Machakos and all major Kenyan cities — typically within 1–3 business days.

Question 2

How much does delivery cost?

Accepted Answer

Delivery within Eldoret town is free. Courier rates to other Kenyan cities depend on weight and dimensions — small consumable orders typically ship for KSh 350–800, while bulky equipment is quoted on request. Large equipment orders to major hubs often include free delivery.

Question 3

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, bank transfer (KCB, Equity, Co-op), and corporate cheques for registered clinics and hospitals. For large orders we can issue a proforma invoice on request.

Question 4

Do you offer credit terms for established clinics?

Accepted Answer

Yes — after 3 months of regular ordering we extend 14- or 30-day credit terms to registered dental clinics and hospitals on application. Send us a short credit application and trade references and we'll respond within 5 working days.

Question 5

Are your dental products authentic?

Accepted Answer

Every product we sell is sourced directly from authorised global manufacturers or their accredited distributors. Items such as 3M Ketac Molar, Prevest DenPro and titanium implants ship with batch numbers and original packaging.

Question 6

Do you stock dental implants and orthodontic systems?

Accepted Answer

Yes. We carry a curated range of implant systems (Straumann-compatible, MIS, Osstem), orthodontic bracket kits in both MBT and Roth prescriptions, archwires, elastomerics and a full range of restorative, endodontic and prosthetic materials.

Question 7

Do you offer warranties on dental chairs and equipment?

Accepted Answer

Yes. All dental chairs, compressors, autoclaves and electronic equipment carry a minimum 12-month warranty against manufacturing defects, with on-site support in major Kenyan cities.

Question 8

Do you provide installation and training?

Accepted Answer

Yes. For dental chairs, compressors and lab equipment we include installation, commissioning and basic operator training in the order price within Kenya. We can extend training to additional staff on request.

Question 9

What happens if my equipment breaks down?

Accepted Answer

Call or WhatsApp us first. For warranty issues we dispatch a technician or arrange a courier exchange. For out-of-warranty items we quote a repair before any work is done — no surprise bills. Most common spares (compressor membranes, autoclave gaskets, chair upholstery) are kept in stock in Eldoret and Nairobi.

Question 10

Can I get a quotation for a complete clinic setup?

Accepted Answer

Absolutely. Add the items you need to your quote list, or contact us directly — we put together fully-costed clinic setup packages for new and expanding practices across Kenya.

Question 11

Do you sell to individual practitioners or only to clinics?

Accepted Answer

Both. We supply individual dentists, clinical officers, dental therapists, group practices, hospitals and dental schools.

Question 12

How do I place an order?

Accepted Answer

Browse the catalog, add items to a quote, and submit the form. You can also message us on WhatsApp at +254 796 901 382 or email sales@aquadentsupplies.com.

Question 13

What's the minimum order value?

Accepted Answer

There is no strict minimum — we'll happily process a single item if that's all you need. For free delivery outside Eldoret a typical threshold is KSh 5,000; smaller orders simply attract the standard courier fee.

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