Delivery, payment, warranty and ordering -- everything Kenyan dental professionals ask us, answered.
Yes -- we deliver to all 47 counties in Kenya. We use reputable courier partners and our own delivery fleet for Nairobi and Eldoret. Typical lead times are 1-2 business days for Nairobi, Mombasa, Kisumu and Eldoret; 2-4 business days for other towns. Express overnight delivery is available on request.
Delivery is FREE for orders above KES 10,000 to all major towns. For orders below KES 10,000, a flat fee of KES 500-800 applies depending on your location. Heavy equipment (dental chairs, compressors) is quoted separately as it requires special handling.
Nairobi, Mombasa, Kisumu and Eldoret: 1-2 business days. Other major towns: 2-4 business days. Remote areas: 3-5 business days. We dispatch orders placed before 2:00 PM on the same day (Mon-Sat).
Same-day delivery is available within Eldoret (our HQ city) and parts of Nairobi for orders placed before 10:00 AM. Please call or WhatsApp us to confirm availability for your specific location.
Our Eldoret-based team responds to every enquiry within one business day. WhatsApp is fastest.
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